Last Updated: 17-7-2023
At Every Buddy Vapes, we strive to maintain the highest standards of journalistic integrity and quality. We value our readers’ feedback and take any concerns or complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines the process for addressing and resolving complaints related to our online magazine.
Scope of the Policy:
This policy applies to complaints specifically related to the editorial content published on Every Buddy Vapes, including articles, opinion pieces, reviews, and other written or visual content.
Submitting a Complaint:
a. Complaints must be submitted in writing via email to [email protected] Please include the following information in your complaint:
- Your name and contact information (email address, phone number).
- Date of publication and title of the content in question.
- A clear and concise description of the specific concern or complaint, including the sections or aspects of the content that are problematic.
b. We encourage complainants to provide any relevant supporting evidence, such as links, screenshots, or references to specific passages in the content.
Complaint Assessment:
a. Every Buddy Vapes will acknowledge receipt of your complaint within [X] business days and provide an estimated timeframe for addressing the issue.
b. Our editorial team will thoroughly review the complaint and investigate the issues raised. We may consult with relevant staff members, subject matter experts, or external advisors during this process.
Resolution and Communication:
a. Every Buddy Vapes is committed to providing a fair and timely resolution to all valid complaints. Upon completion of the investigation, we will communicate the outcome to the complainant via email.
b. If the complaint is deemed valid, we will take appropriate measures, which may include but are not limited to:
- Issuing a correction, clarification, or update to the content.
- Removing or modifying the content as necessary.
- Providing an apology or explanation to the complainant.
c. If the complaint is found to be invalid or unsubstantiated, we will provide a detailed explanation of our findings to the complainant.
Appeals:
a. If a complainant is dissatisfied with the resolution provided, they may request an appeal by submitting a written request to [email protected] within [X] business days of receiving the resolution.
b. Appeals will be reviewed by a senior member of the editorial team who was not involved in the initial investigation. The decision of the appeal will be final.
Privacy and Confidentiality:
Every Buddy Vapes will handle all complaints and related information with the utmost confidentiality and privacy. Personal information provided in the complaint will only be used for the purpose of addressing the complaint and will not be shared with third parties unless necessary to investigate or resolve the issue.
Continuous Improvement:
We value feedback and use complaints as an opportunity to learn and improve. Every Buddy Vapes will regularly review and evaluate complaint patterns and outcomes to identify areas for improvement in our editorial processes.
If you have any questions or require further clarification regarding our Editorial Complaints Policy, please contact us at [email protected].
Thank you for helping us maintain the highest standards of editorial excellence at Every Buddy Vapes.